return policy

THE COMFORT CUP HAS A STANDARD 15 DAY RETURN POLICY FROM THE DATE OF DELIVERY. RETURNED CUPS MUST BE UNUSED AND RETURNED IN THE CONDITION IN WHICH THEY WERE SHIPPED. IF THE CUPS RETURNED SHOW SIGNS OF USE, YOU WILL NOT BE  REFUNDED AND THE CUP WILL BE DISCARDED. 

YOU CAN REQUEST A REFUND BY EMAILING: THECOMFORTCUPSHOP@GMAIL.COM 

WE KINDLY ASK FOR 3-5 BUSINESS DAYS UPON RECEIVING ORDERS TO PROCESS RETURNS. PLEASE BE AWARE OF VARYING PROCESSING TIMES FOR DIFFERENT FINANCIAL INSTITUTIONS

PLEASE NOTE THERE WILL BE A $10 RETURN SHIPPING FEE FOR ALL DOMESTIC ORDERS.

WE DO NOT ACCEPT INTERNATIONAL ORDER RETURNS.

IN ADDITION FOR ORDERS THAT ARRIVE DAMAGED CUSTOMERS WILL NEED TO SHOW PROOF OF THE ITEM BEING DAMAGED AT THE TIME OF DELIVERY IN ITS ORIGINAL PACKAGING. WE REQUIRE THIS BECAUSE IT IS NEEDED TO VERIFY SHIPPING DAMAGE AND TO SUPPORT ANY CLAIM WITH THE SHIPPING CARRIER.

IF YOU ARE UNABLE TO PROVIDE A PHOTO OF THE DAMAGED ITEM ALONG WITH THE ORIGINAL BOX AND PACKAGING YOU WILL NOT BE REFUNDED.

ALL SALE/DISCOUNTED ITEMS ARE FINAL SALE.